CANCELLATION

On all items, if you are not satisfied with your purchase, you may return it complete with all packaging and included items for an upgrade or a refund. You must inform us of your intention to do so by email, fax, or letter  within 7 days of your delivery date  (contact details are below).  We will then arrange an upgrade or refund the purchase price within 14 days of you notifying us of your intentions.  You will need to send the item back at your own cost. We can arrange collection for you for £25 but you may find it cheaper to arrange your own shipping, please do not forget to insure the item as we cannot be responsible if it arrives damaged. Outside this "Cooling Off" period there may be a re-stocking fee of up to 25% (at our discretion) of the invoiced value to cover our costs of examining and repackaging the returned item. By law we are unable to sell the items returned as new and therefore they will be sold as "B Grade" at a reduced price.

RETURNS
To return an item, first obtain a RMA by sending us an email at sales@av4business.com with your name, item, and order number if you know it or you can obtain a RMA number by  fax on 0844 357 6870.  We will issue an RMA number and the address to send returns (see below). Mark the RMA number clearly on the outside of the shipping box.